Q & A

Frequently Asked Questions

Find quick answers about payments, orders, shipping, returns, and refunds at Zarviva.

Q

What payment methods do you accept?

A

We accept the following credit cards: Visa, Mastercard, American Express, Discover, JCB, Diners Club, and Apple Pay. Simply enter your card details at checkout and your payment will be securely processed.

Q

Can I cancel my order?

A

Yes. If you cancel your order before your item is shipped, you can receive a full refund.

Q

Can I change my order after I place it?

A

If you want to make any changes, please contact our customer service team as soon as possible at [email protected]. If the order has already been shipped, it cannot be changed.

Q

How long will it take for my order to arrive?

A

The time you receive your order is the sum of the order processing time and shipping time. For example, if you order a pair of pants, it will take 1–2 business days to process and then 7–14 business days to ship. You can expect to receive it within 8–16 business days.

Q

Can I track my order?

A

Yes. Once your order is shipped, you will receive an email with a tracking number that you can use to follow your package until it is delivered.

Q

Can I return my item if I am not satisfied with it?

A

We accept returns within 30 days of the date of purchase. Items must be in their original condition with labels attached. We will reimburse shipping costs if the return is our responsibility. Shipping costs will not be reimbursed if it is your responsibility. You can also email [email protected] for further assistance.

Q

How long does it take for a refund to be reflected in my account?

A

Once we receive the returned item, it may take up to 7 business days to process the refund and for it to be reflected in your account, depending on the processing times of different payment providers.